Phase one of the system transformation took place between June and December 2018 and included:
- consultation with more than 300 stakeholders;
- detailed evidence reviews;
- design and implementation of try, test and learn pilots;
- release of the Access System Redesign Evidence Review; and
Phase two took place between January and June 2019 and included:
- release of the public discussion paper, Moving the system from crisis to early help: connecting children, young people and families to the right support at the right time and the supporting Access System Resign: Evidence Review.
- targeted engagements with more than 400 partner agencies, sector partners and the community to understand current service outcomes and models of best practice and identify opportunities for improvement or expansion;
- multi-stakeholder workshops to test and design options;
- detailed design with agency partners and development of options and recommendations;
- current state analysis and demand modelling; and
- a review and synthesis of submissions responding to the public discussion paper.
These two phases informed the vision, guiding principles and high-level system elements for the future access system.
In early 2019, the NSW Government released a public discussion paper to consult with all stakeholders on TFM’s vision for the future system.
Responses to this discussion paper, as well as ongoing engagement and genuine partnership across the human services sector, will inform the next phase of the system transformation.