Useful links

Child Protection Helpline – Open 24/7

132 111

The Helpline is used to report suspected cases of child abuse and neglect.

NSW Government

Department of Education

Department of Family and Community Services

Ministry of Health

Department of Justice

Department of Premier and Cabinet


The Advocate for Children and Young People (ACYP)
The Advocate for Children and Young People is an independent statutory office reporting to the NSW Parliament through the Parliamentary Joint Committee on Children and Young People.

Data Analytics Centre (DAC)
The DAC is building world-class capabilities in whole-of-government data analytics to improve health and well-being, safety, social, economic and environmental outcomes for the citizens of NSW

Human Services Outcomes Framework
The Human Services Outcomes Framework is a tool to support agencies and non-government organisations to embed outcomes measurement into human services planning, delivery and evaluation.

NSW Ombudsman
An independent watchdog that oversees public sector agencies including responsibilities in relation to child protection in New South Wales.

Office of the Children’s Guardian
An independent statutory office that reports directly to the Minister for Family and Community Services and to Parliament.

Australian Government resources

Australian Institute of Health and Welfare (AIHW)
The leading health and welfare statistics agency in Australia. Their research on the health of our community can help shape and improve the health and welfare services and programs on offer.

Child Family Community Australia (CFCA)
CFCA is the Australian Institute of Family Studies’ information hub for evidence, resources and support for professionals in the child, family and community welfare sector.

Associations and peak bodies

Aboriginal Child, Family and Community  Care State Secretariat (NSW) (ABSEC)
ABSEC is the peak body for Aboriginal families involved in child protection and out-of-home care system in NSW.

Association of Children’s Welfare Agencies (ACWA)
ACWA is the NSW non-government peak body representing the voice of community organisations working with vulnerable children, young people and their families.

Australian Research Alliance for Children and Youth (ARACY)
ARACY brings together researchers, policy makers in government, people delivering services, children and youth to learn from each other.

Care Leavers Australasia Network
CLAN is a support, advocacy, research and training network for people who grew up in Australian and New Zealand orphanages, children's homes, foster care and other institutions.

Council of Social Service of NSW
NCOSS is the peak body for the community and social services sector in NSW.

CREATE Foundation
CREATE is the national consumer body representing young people in care and recent care leavers.

Fams is the peak body whose aim is to support the delivery of quality services to vulnerable children, families and communities.

Secretariat of National Aboriginal and Islander Child Care (SNAICC)
SNAICC is the national non-government peak body representing the interests of Aboriginal and Torres Strait Islander children and families.

Youth Action
Youth Action is the peak organisation representing young people and youth services in NSW.

The Future System – pillars of the reform

Our vision is to create a coordinated service system that delivers evidence-based, wraparound supports for children and families to transform their life outcomes.